How do I reduce my business phone bill we hear you ask! Reducing your business phone bill is what we do best. We will analyse your business telephone bills and recommend changes in order to save money on telecommunications, reducing call charges and line rental, maintaining the quality of your business communications and also get all your services onto ONE BILL.
You will benefit from your own business call and line rental tariff, bespokely designed with highly competitive call charges.
Reduced telephone call charges and line rental rates are guaranteed!
If you are not entirely satisfied we will return your services to the way they were previously at our expense.
Example of likely call charges
UK Local and National - 1 pence per minute OR LOWER
Calls to UK Mobiles (exc 3) - 9 pence per minute OR LOWER
International Calls - from 2 pence per minute
Zero minimum call charge
Call or e-mail us for your bespoke phone rates and call charges. Cut phone bills now!
For more information on lowering office phone call charges, see below or get detailed information on our other pages including a full explanation of the types of business telephone lines you may consider including the advantages and disadvantages of each - see our Line and Call Packages pages.
Customers ask us, How can I reduce my business telephone bill? Like all experts in their field, we have insider knowledge and the know how of the telecoms industry which enables us to help businesses like yours.
In telecommunications, there are many pitfalls and we can help businesses and organisations avoid them.
We analyse many telephone bills and there are many ways in which telephone suppliers can maximise their profits and these are not always obvious to the un-trained eye when scanning your telephone bill.
You may be asking, How can I cut my call costs or reduce my phone call charges easily and quickly? Well, possibly the quickest way is to speak to your telephone supplier and ask them for reduced call charge rates. It is very likely that they will agree to reduce your call tariffs. You would not believe what suppliers get away with sometimes charging customers call charges of 20 pence for UK calls!
If you happen to be looking at a BT phone bill, you will probably be confused!! If you ask BT for improved rates, they can be quite inflexible and may only be interested in making you agree to sign long-term telephone contracts for calls and line rental. This is how their sales people are targeted and it is not in your best interests in most cases! Also, BT's marketing is very clever. They tempt you with great sounding things like 'capped calls' where you never pay more than 10 pence for a call. Whilst this sounds excellent, the reality is that the average call lasts under 2 minutes anyway and you will pay much more for shorter calls due to their set-up fees! Buyer beware!!
At the very least you should have a phone bill review anually. Alternatively, here is a list of ways you can reduce phone bills and call charges.
Improve business phone call tariffs and call charges
Have a close look at your phone bill. If you are a small UK Business spending less than £ 500 per month, you should definitely be paying no more than the following:
UK calls (local and national) 1 pence per minute
Calls to UK Mobile phones (excluding the 3 network) 9 pence per minute
Calls to Western Europe (most countries) 3-4 pence per minute
Calls to the US 3 pence per minute
If you are spending more than £ 500 per month it should be easy to get even better call charges and rates!
Business Phone bill analysis
If your telephone bill does not tell you the phone call duration or it is not broken down into destinations, there will probably be a reason. The reason is that your telecoms provider may have done this intentionally in order to make it difficult for accurate comparisons to be made!! We suggest you ask for more billing information.
Ask your phone call and line rental provider to send you written confirmation of the following:
Your full tariff for each phone call destination providing all call charges and rates
Any minimum call charges or set up fees per call
Any call discounts applied
Whether they calculate phone call charges to the nearest second
Whether they round up call charges to the nearest penny
Whether they charge for each phone call by the minute or by the unit if it is unit buyer beware!!
Any capping they apply once your phone call has reached a certain duration
Any minimum contract you are obligated to (avoid long contracts)?
What level of cover you have on each line?
Bundles - value for money Telecoms?
Beware of bundles! Whilst there are possibly good deals to be had on companies bundling telephone line rental, calls, broadband etc, we have found in the past that anyone with more than one service bundled with another only means that it is difficult to work out true costs.
Bundles tend not to be available for business customers in the UK.
Business phone bill analysis - which destinations are you calling?
Look at the destinations you are calling. There is no point paying for great call charges to Europe if you are a French company without having negotiated good call charges to other possible destinations. This is sometimes where carriers can regain profits whilst loss leading with main rates.
Business phone line review
Have a close look at all the telephone lines and services you are paying for. Have you correctly identified them all (would you know where to start without a telecommunications expert)- and are they necessary? Can your connections be optimised by a business phone line review or by using different telecommunications technology?
Businesses tend to have several different types of telephone lines.
Your main voice lines which are connected to your telephone system should be easy to find on your bill. These will normally be described as PSTN main aux lines, ISDN2e or ISDN30 or DASS although DASS is now pretty uncommon and if you have it you need an upgrade!
If you have 10 phone lines do you really need 10? Does anyone complain that they cannot reach your business when they phone you or do you get complaints from staff about not being able to dial out?
What other business phone lines or telecoms services are you paying for? More often than not, businesses have too many different lines that have been ordered over the years by different people within the business (ie fax lines, franking machine lines, alarm lines, warehouse lines, lines for modems etc).
On many ocassions we ask business owners and managers what each phone line is used for and they often don't know. We have found businesses paying for old BT telephones or bells that they have not used for years!
Business Telephone line service levels
What service levels are you paying for? Any critical phone lines should have Level 3 or 4 cover with the line provider otherwise, when there is a fault you could be waiting hours or days for resolution.
Cheaper broadband - Faster Broadband!
Internet connections when was the last time you re-negotiated your contract. If your connection is 3 years old, have you checked you cannot improve speeds and/or reduce costs? Last month we spoke to a customer who was paying £ 50 per month for what they thought was a slow connection. They spoke to Demon Internet, their supplier and they now spend £ 30 per month for a faster connection just by making a phone call on our advice.
Where are you spending your money?
How do you know who within your business is costing what? Can you get extension billing from your provider so you can see which person within your business is costing you the most money?
Telephone extension billing is normally free but not many carriers offer it - we do!
Include home or remote workers on your telephone bill
Do you have home or remote workers? Are they included on your bill in order to benefit from your company tariff? If they use the phone a lot, have you considered giving them extensions off of your office phone system so that calls between the two parties are free - this is easier than you may think and probably cheaper - for example you may not have to replace your telephone system?
Even easier, include their telephone number on your phone supplier account so they can pre-dial when they make a business call. They will then benefit from the call charges that you have agreed with your phone supplier and each business call will be debited on your business phone bill saving you money on your calls and also reducing administration as they will not have to claim for phone calls on their expenses.
You could also take over their line rental so that they can just dial out as normal.
Connect offices for FREE TELPHONE CALLS
Do you have more than one office as above, have you considered linking them for free calls if there are a lot of calls between offices, this could be a major area of savings?
Save money on calls to mobiles
Typically, 50-80% of your calls will be to UK mobiles. Have you looked at ways in which you can reduce these costs using FCT Mobile gateways or Premicells?
We recently reduced the telephone bill (the land line to mobile element) of a recruitment company from £ 10,000 per annum to £ 6,000 per annum. After a further 18 months, this then reduced further to approx £ 4,000 - it is possible - you just to know what you are doing.
At the very least ensure you have negotiated excellent call charges to mobiles (for example less than 10 pence per minute).
Mobile phone packages
Mobiles? When was the last time you reviewed your mobile package and your landline package together? If you do them separately, you are not looking at the whole picture!!
Move lines from BT
Which carrier do you use? Are you still with BT for lines and use another carrier for calls? The UK telecommunications market place is very complex and it helps if you have a reasonable understanding of how it all fits together so you can make an informed decision.
Recently a business owner from Northern Ireland inherited his BT lines when he bought the company. He asked us: ''How do I reduce my business phone bill?''. The easy answer is that we did a review and moved all his BT lines and calls away from BT. He is now saving a significant amount.
Have you yet been tempted to move away from BT? If so when and how do you know you are still getting a good deal? Is it CPS/WLR or LCR and do you realise that with CPS your calls can be moved without your authorisation?
Move lines from cable companies
Are you on Cable (ie Virgin Media, NTL, Telewest etc)? How do they compare now if you have been with them a while and do they deliver?
VoIP - Voice over IP
Are you tempted by VoIP because it is cheaper? Do you know what it is, really, and more importantly how it could help your business? Beware here as you really need to take good advice. The claims that you can save 30% on line rental, for example by using SIP, should be heavily scrutinised if you are to maintain quality!! Some people think that installing VoIP will mean you have no call charges! This is not the case! Speak to us.
Are your lines and calls with a hosted service provider? How is this going and are you really saving money and enjoying the functionality that you could have had with a more traditional service?
Does your telecommunications provider, agent or dealer regularly review all of this for you? Have they ever been to your premises? Have you ever met them? Most telephone providers will wait until you are threatening to leave until they offer you better rates!
Lastly, dont get swayed by ridiculous claims like We can save you 40% on your bills . Such a claim cannot be made by anyone until a thorough review has taken place in the detail mentioned above. And beware if someone says they are working in conjunction with BT!! They are more than likely not!
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